All baskets will be shipped within 2 business days of order receipt. If you have a deadline for your basket , just drop us a note and we will work with you to meet the deadline to the best of our abilities!
Local pickup from our facility in Rockville, Maryland is absolutely available! Please follow the instructions below in order to do local pickup and save on shipping.
Enter LOCAL as a coupon code on the checkout screen. This will credit the shipping on the order.
Enter the address below as your shipping address.
Your Name: Enter the pickup name here
Company Name: B. Sweet, LLC
Address: 864 New Mark Esplanade, Rockville MD 20850
A representative will reach out when your order is ready to coordinate pickup. Please allow 2-3 business days for completion of your basket. If your pickup is for an event specific date, once you have placed your order, please notify us at firstname.lastname@example.org. An alternative is to enter your specific date in the "notes" section on the checkout page.
Our baskets ship from the great state of Maryland!
Each gift basket is uniquely packaged depending on the size and shape of your custom creation. We have 3 main components that insure your basket arrives in flawless condition. 1) Packing Peanuts, 2) Bubble Protection, and 3) Layers of Insulation. Some boxes may require a combination of all three, but most are properly secured with only the inclusion of packing peanuts!
Due to the size of our baskets and the careful way we package them to ensure they arrive in perfect order, we are currently only offering ground shipping which should arrive in 2-5 business days. If you have a firm event date, drop us a note at email@example.com and we can price out a custom shipment for you!
If we ship a gift basket to an incorrect address, then it will be returned to us. Unfortunately, FedEx charges us a flat $15 fee to return the package, which we must in turn charge you. Once a package with an incorrect or incomplete address has left the building there is little we can do. On occasion we can reroute a package to the proper address for a fee of $15 but this is not always successful. Either way the package will be returned to us and must be sent back out for delivery. FedEx does not always call us to tell us that there is a problem delivering the package and we often do not find out there is a problem until the package is returned. In these rare instances, we ask for your patience and promise in return to do everything in our power to make sure your gift basket arrives in perfect condition and as soon as humanly possible.
If a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. From there, the hospital staff brings the package to a patient’s room. This process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. This process is to ensure the safety and privacy of the patients in the hospital.
If a gift is being shipped to a college, the package is most often delivered to the Campus Mail Room. This occurs even when an exact address, complete with door number, is on a package. This is a security measure most colleges put in place to ensure the safety of their students.
If a gift is being shipped to a business, FedEx and UPS will deliver the package to the designated area where they deliver all other packages to the company. This may be a receiving area, a welcome desk, or an administrative desk. Many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.
At this time, all deliveries must be made in the USA.
It is up to the discretion of the individual FedEx/UPS delivery driver. If the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. If they cannot leave the package in a secure location (door man building) the driver will have to come back later, and very often it is on the next day.
For a variety of reasons, we will occasionally run out of a specific item. While this does not occur often, we will contact you to choose a replacement item.
Due to the custom nature of each gift basket, there are no refunds and or exchanges unless a product is damaged/defective. While we use stringent procedures to ensure that all products are flawless, occasionally an item may have an issue that we are unable to verify prior to shipping.
Any item that does not come in perfect working condition, will be replaced at no charge and sent to the recipient.
Is your Question not listed?
We would love to help you, please send us a message on our contact page.